Staff Training, Certification, and Ongoing Field Support
Build a professional culture with certified staff training. Every starter, every marshal, trained to the same standard.
When staff see themselves as professionals with real training, everything changes. PGI Essentials gives them the knowledge, skills, and identity to operate at a higher standard.
PGI Essentials creates a culture of professionalism. Every role—starter, marshal, ranger—trained to industry standards. This is what separates professional operations from everyone else.
Staff wear the PGI badge with pride. They're certified professionals, not just seasonal workers. That changes how they show up.
Every starter knows the same protocols. Every marshal handles situations the same way. No more "Bob does it this way, Susan does it that way."
Turnover doesn't reset your operation. New hires get the same training. Your culture survives season to season.
Simple, effective training that gives staff the tools and confidence they need to succeed.
Course purchases access keys. Manager distributes to staff. Each employee gets their own training portal.
Video training with Amy and Coach Mike. Covers customer service, pace management, safety protocols, and real-world scenarios.
Staff complete training, receive digital certification. Manager tracks completion status for entire team.
Comprehensive training covering the fundamentals every golf course employee needs to know
Not generic customer service training. Built specifically for golf course operations by people who've worked in golf.
25 minutes of training, not 3-hour sessions. Staff can complete on their own time, on any device.
Staff receive official PGI certification upon completion. Manager portal tracks who's completed training.
New hires get same training as veterans. Consistency doesn't reset every season. Knowledge becomes institutional.
Works on phones, tablets, computers. Staff can train at home before their first shift.
Access additional materials and best practices to support your training program beyond the video content.
Since 2020, golf welcomed a surge of new players—many unfamiliar with pace expectations, cart rules, or course culture.
That pressure didn't land on facilities or technology. It landed on starters and marshals.
They became cultural translators—providing calm guidance to confused groups, managing pace without conflict, and making real-time judgment calls so the course could keep moving.
That period revealed something important: this role isn't operational support. It's essential infrastructure.
PGI exists to professionalize it—with practical training in language, judgment, and situational awareness. Not scripts. Not theory. Real preparation for real moments.
Because when this role is handled well, friction fades, pace flows, and newer players feel guided instead of policed.
The game will keep growing. The need for calm, capable professionals on the front line grows with it.
Great customer experiences don't happen by accident. They happen when staff are trained, confident, and consistent. PGI Essentials gives you that foundation.
Upon completion, staff earn official PGI certification pins worn on course. Visible credentials that tell golfers: this person is trained, certified, and professional.
Includes ongoing operational guidance and seasonal field support.
Weekly operational guidance and real-world field insights keep your PGI Certified staff sharp all season—not just certified.
Manager Preview
See PGI Essentials in action. Request preview access and we'll email you a key to explore the full training platform.
PGI Essentials is included in all platform tiers.