The challenge? High staff turnover, inconsistent training, and revenues lost when rounds slow down. It frustrates your players, it frustrates your staff, and it hurts your bottom line. But it doesn’t have to be this way.
When it goes wrong ...
Marshals ignore slow groups or misidentify the cause of backups.
Players feel rushed or singled out unfairly.
Some staff are overbearing; others don’t engage at all.
Many lack clear direction or tools to back their decisions.
Chaotic first tee
What players want ...
Calm, friendly, and informed communication.
Pace discussions based on facts, not judgment.
Staff who help — not hassle — players.
Consistency from one round to the next
“A great customer experience keeps golfers coming back — and it starts with the people they meet on the first tee.”
Introduction - PGI in Five (minutes)
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